At Roll up & shine we believe that you should receive your order as quickly as possible, we pride ourselves on getting most orders out the same day they are placed, the vast majority of orders placed before 3pm go out the same day except where they are heavy and require a courier booking which can mean pick up the next day.
Expected delivery is within 1-3 working days (UK) or 1-5 working days (International) from the date of order placement. Delivery is normally by Royal Mail or DHL depending on the weight of your order and/or the shipping destination. Please note that we may also use other courier services not listed here at our discretion.
Shipping charges are calculated based on location, weight of the product including packaging, volumetric weight if applicable and necessary insurance coverage and handling charges. You can view the relevant shipping charges to your chosen destination easily by adding any product to your 'Shopping Cart', below the cart you will see a table of applicable shipping charges. If you would like to place an order from somewhere not covered by this chart please email us with your order and we will be happy to prepare a quote for you.
|Up to 300g
|Up to 500g
Up to 1kg
|Up to 2kg
Up to 3kg
|Up to 10kg
Up to 25kg
Collect in Person
You can now select "Collect in person" when you place an order through the website and we will bag up your order and email you when it is ready to collect.
All orders to destinations within the UK and/or EEC will have VAT included in the value of the order. At this time Roll Up & Shine is unable to ship goods within the EEC exclusive of VAT.
Orders shipped to non-EU destinations do not have to pay VAT. Prices do not include any customs duty and excise or any other local taxes for goods shipped outside the EU. All such duties and taxes shall be paid by Customer, but Customer shall not be liable to pay any tax to the extent it has complied with the relevant tax exemption requirements and delivered to Seller satisfactory documentary proof acceptable to Seller of exemption from such tax.
All products are supplied with the manufacturers guarantee.This does not affect your statutory rights.
If you are a UK customer, you have a statutory right to cancel your order within 7 days of receipt. You may do this by email to us via our contact page
When returning goods, please state your full name and address and the Returns Merchant Authorisation number (RMA) you have been issued with to identify your order. Any order returned to us without this information will be refused. You have until the expiry of SEVEN WORKING DAYS (i.e. excluding Saturday, Sunday, bank holidays and public holidays), starting with the day after the products are delivered, to exercise this right. If you exercise your right to cancel, any money you have paid for your order will be refunded not including your expense of returning the products.
If you wish to exercise your right to cancel, you must also take good care of the products until you return them and ship the product to us. All items must be returned unused in their original packaging and in a saleable condition. All returns must be well packaged to protect items from damage in transit. Any damage that occurs in transit to Rollupandshine.com will be deemed to be the responsibility of the customer and any costs arising from this will be for the customers account. All returns should be sent using an insured postal service. We do not accept proof of postage as proof of delivery.
Any stock order placed that has been correctly supplied by rollupandshine.com and is subsequently not required can be returned to us unused and in saleable condition. In this instance, the cost of return carriage must be paid by the customer.
Stock orders can be cancelled prior to despatch without penalty.
Customer shall inspect the products within 28 days of receipt, such period being confirmed by Customer to be a reasonable period to examine the products for defects or shortfalls, and notify Roll Up & Shine promptly of any non-conformance. Failure to notify Roll Up & Shine within that 30-day period will constitute acceptance of the products for all purposes.
No product may be returned for any reason without the prior approval of Roll Up & Shine Customer is responsible for returning products to Roll Up & Shine at the Customer's risk and expense. Prior to returning product(s) to Roll Up & Shine the Customer must obtain a Return Material Authorisation ("RMA") number from Roll Up & Shine by emailing us via our contact page. Roll Up & Shine shall not be responsible for failure of the delivery service to make on-time delivery. Customer must ship the product(s) to Roll Up & Shine in the original packaging, prepaid and insured, with the RMA number clearly identified on the packaging.
Please note that once you have been issued with an RMA, goods to be returned should be despatched promptly via insured delivery service to Roll Up & Shine at the address provided. All goods to be returned MUST be returned within 14 days of issue of your RMA. Any goods not returned within a 14 day period following issue of your RMA may be subject to additional charges or in certain circumstances become non-refundable.
As above you must contact us prior to returning any items to us. Once authorised for return, all packages must be clearly and prominantly marked on the outside of the package as being 'returned to original sender' it is also important that this is clearly marked on any customs documentation together with the reason for return. Any packages not clearly marked as such may become liable for import duty and taxes, in this instance delivery to us may be refused or duties/taxes charged as such to the sender.
All packages are covered by transit insurance for a period of 28 days from the date of shipment from Roll Up & Shine. In the case of any damage or instances of delivery failure you MUST inform us (Roll Up & Shine.) within 7 days of the date of shipment. You should email us via our contact page clearly stating your order number, together with details of the problem. Failure to notify us may result in your package no longer being covered by insurance, and consequently the liability for loss or damage will have to be borne by the customer.
Deliveries will be made to the delivery address provided by you during checkout, you may select a different delivery address to your billing address if required (eg. a work address etc.). Please note that we can only ship to the one delivery address provided and can not use any alternative (eg neighbour etc.). All packages must be signed for at the delivery address provided and will not be left without a signature.
In the event that all or part of your order is not in stock, we shall inform you by e-mail as soon as possible. Non-stock items normally ship within 7-10 days. Roll Up & Shine will endeavour to keep you regularly updated on any non-stock items ordered and that are on back order for more than 10 days. Roll Up & Shine shall not be held liable for any delay or failure to achieve any delivery or other date, all dates being estimates only.